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Thousands of people who have made complaints to the Financial Ombudsman Service that they were mis-sold car finance face a longer wait before they find out whether they are due compensation.
The ombudsman has received 17,000 complaints about commission on car finance deals, most of which have been made in the past year, The Sunday Times has found. However, Barclays has filed a legal challenge against the ombudsman in the High Court over a decision it made in January that the bank should pay £1,327 in compensation to a customer because of hidden commission in her five-year, £13,000 finance deal. This challenge could hold up the process for customers awaiting decisions from the ombudsman.
Customers can appeal to the Financial Ombudsman Service if a finance
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